Below you’ll find answers to some common frequently asked questions about registering, signing up, and your installation.
This depends on where the signal is and the crew will advise on the day.
Following your successful install, we send your phone number transfer request (port order) the
following day which can take a further 24 hours to complete. This is not service affecting.
No – You should wait until your High-Performance broadband has been successfully installed.
No, they will not deliver cabling through alternative external walls, attics, roofs, Internal walls and
floorboards. Neither will they run extra cabling or provide alternative cable runs to reposition your
Wi-Fi Router.
The Install Team will run a thin cable from your antenna and into your house by drilling a small hole to pass the cable through. Once in your home, the cable will be neatly clipped to the closest electrical socket from the drilled hole.
No – The antenna is positioned to achieve the best signal and service by the trained installers. This is
their priority
Yes, if you cannot be there, then you will need to nominate a person aged of 18 to be there and they will need to sign the works completed documentation.
Approximately 90 minutes.
Either 9am to 1pm or 1pm to 5pm depending on the which time slot you chose. You will be reminded at around 8am on the morning of your appointment via SMS and email and the Install Crew will also call you about 30 minutes before they arrive.
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