My Imagine

Existing customers can use the MyImagine portal to manage their account for things such as billing, security and WiFi passwords, handy!

Security

Select the SECURITY button at the top of your portal.
You can enable further security or change passwords here.

Phone features 

Select the VOICE FEATURES button at the top of your portal.
Call barring, Call forwarding, Caller ID, Speed dial, and alarm call can all be activated or deactivated here.

Use your home phone service from your mobile 

Select the SMARTPHONE button at the top of your portal.
Allows you to make and receive calls from your landline using a mobile app.
Any calls outside of your package will be charged to your Imagine invoice.
The app is provided by Zoiper, therefore should you have any technical queries regarding the app, you should contact Zoiper.

Change Wi-Fi name and password 

Select the CPE MANAGEMENT button at the top of your portal. Please do not name the two frequencies the same name or this may cause your WIFI connection to jump between the two.

Block Certain Websites

Select the FAMILY PROTECTION button at the top of your portal.
You select BLOCK CATEGORIES to block certain types of websites.
You select BLOCK URL to block a specific website(s).
Please note family protection is an opt-in service and costs €2.99 per month.

Family Protection

Select FAMILY PROTECTION button at the top of your portal – You can; Add/Remove Family protection | Block types or specific websites | Report Websites | Please note family protection is an opt-in service and costs €2.99 per month

Invoices and Balance 

Select the BILLING button at the top of your portal. Bills can not be paid via the portal. There can be a 48-hour delay in updating any recently paid invoices.

Account Overview 

Select the HOME button at the top of your portal. Here you can see a summary of your account including billing information, data usage, phone usage, WIFI info, and family protection. Please note we have no access to your portal nor the ability to make changes

Get in touch

1800 938 999
Mon - Fri
09:00 - 20:00
Sat - Sun
10:00 - 17:00
Bank Holidays
10:00 - 16:00