Account & Billing

Below you’ll find some important questions and answers about your Account and Billing.

Frequently asked questions

Is the service contract based and if so, how long is the contract? 

Yes, 18 Months 

Is it a Direct Debit service only? 


What date is the monthly payment taken from my account? 

Payment is due on the 17th of every month. If the 17th falls on the weekend or a bank holiday your account will be debited the next working day. 

What happens if I do not pay my bill on time? 

If there is still a balance outstanding on your account after the 17th of the month our credit control department will contact you via text message, email and, or phone call and look to discuss your account. If we are unable to contact you, your services may be at risk of suspension and also incur extra charges. 

If my services are suspended, do I have to pay a reconnection fee to get my services back? 

Failing to make a payment within the first 3 days following suspension will result in a charge €20.66 ex VAT on your next invoice which is added to your existing account balance. 

Do you charge for a failed Direct Debit payment? 

Yes, if we are unable to collect monies on the due date from your account, a charge of €8.76 ex VAT will be added to your account balance.

Get in touch

1800 938 999
Mon - Fri
09:00 - 20:00
Sat - Sun
10:00 - 17:00
Bank Holidays
10:00 - 16:00