Imagine Paperless Billing


Introducing a smarter and more eco-friendly way to receive your bills and invoices – paperless billing!

Say goodbye to the clutter of paper bills and hello to a more streamlined billing experience. With paperless billing, you can receive your bills electronically 24/7 in your portal. This means you can access your bills anytime, anywhere, without the need for paper.

If you haven’t been receiving emails with a link to your paperless bill over the past few months, it might mean that we don’t have a valid email address for you. If this is the case, simply pop on live chat with us now and give us your updated email address.

We are committed to supporting our customers who may be more vulnerable and in need of extra assistance, as a result, we will continue to offer paper bills to our vulnerable customers. If you believe that you or someone in your household may be classified as a vulnerable customer, simply fill in your account number below (found on the top right hand corner of your bill).


How do I move to paperless billing?

If you already have a paperless billing setup, you don’t need to do anything, you’ll just stop receiving a second paper bill in the post from this month. If you are still receiving paper bills, don’t worry you don’t have to do anything either, we will make the switch for you.

Can I go back to receiving paper bills?

If you are a vulnerable customer, you can opt back in for paper bills by filling in your account details above.

Where do I find my customer number?

You can find it on the top right hand corner of any of your imagine bills.

What is the My Imagine Portal?

This is your 24/7 access customer portal. Here you’ll be able to find your latest bills, usage information & account details.