Your speeds will depend on the product you’ve chosen. For example, if you choose the Imagine 500Mbps product, you’ll get speeds up to 500Mbps. Your normally available speed should be within 80% of the advertised speed. Your speed can be impacted by a number of other factors including network capacity, the number of devices connected, the location of your equipment, the quality of your internal wired or wireless connections and the demand on the network or any popular websites at any one time.
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We’re trying to empower our customers to answer these questions without needing to talk with an agent, so we’d love to know if this helped?