Why am I having Slow Speeds?

Step 1: Try a reboot

9 times out of 10, this fixes the problem.

• For Fibre customers unplug the ONT (box installed by the engineer) and the Fibre router, wait for a minute and then plug back in. 
• For Fixed Wireless customers (LTE) unplug the router which will automatically power down the outdoor unit, wait for a minute and then plug back in. 

It will take a few minutes for your router to reconnect so wait until the internet light is on before retesting.

Step 2: Check for technical problems

Next please test your speed with an ethernet cable from the router to your device. Run another speed test over Wi-Fi. This will tell us if there’s a fault with the service or the Wi-Fi.

• Run the speed tests on multiple devices where possible to rule out a device issue.
• You might be slowed down if your router is using a wireless channel that's too busy - like if your neighbours’ router or other wireless devices are using the same channel.
• You can change your wireless channel by login to the router interface.
• The 2.4ghz channel is better for longer range so you can switch from 2.4Ghz Wi-Fi band to 5Ghz Wi-Fi band if you are closer to the router.
• Check if any of your devices, gaming consoles, PC/Laptops are uploading or downloading or running any large processes in the background.

Step 3: Router location

Where you put your router can really affect your Wi-Fi signal and speed. For the clearest signal:

• Keep it out in the open - not in a cabinet, on the floor, or stuck behind the tv. 30cm of space around it is best.
• Keep away from other wireless devices like cordless phones.

Step 4: Booster

Wi-Fi in an average house goes about 20ft depending on obstacles i.e walls, insulation, timber, concrete. If you have poor Wi-Fi coverage, devices connected to the Wi-Fi may experience slow speeds.

WiFi boosters will extend your Wi-Fi range. These can be purchased from most major electric goods suppliers.

Put a booster about halfway between your router and where your Wi-Fi is struggling to reach. Too far away from your router and your booster won't get a signal, but too close and it won't extend your Wi-Fi far enough.

If the issue is still present please contact our technical support team on 1800 938 100 or email support@imagine.ie

For more information see:

How do I improve my Wi-Fi Speed?