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Legal information

This is where you’ll find information about your terms & conditions, pricing, how we protect your privacy, what you can and can’t do with superfast broadband from Imagine, and how we handle customer accounts.


Terms and Conditions Broadband
Product and Pricing Guide
Privacy Policy
Acceptable Use Policy
Code of Practice
Cookie Policy
Zero Tolerance Policy
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Imagine Broadband Add-ons

Terms & Conditions Broadband

General Terms & Conditions

General Terms and Conditions – Effective for new customers from 30th October 2025 to present.

Fixed Wireless

Terms & Conditions – Fixed Wireless Broadband, effective for customer sign-ups between 4th August 2023 and 30th October 2025.

Terms & Conditions – Fixed Wireless Broadband, effective for customer sign-ups between 8th August 2022 and 4th August 2023.

Fibre & 5G

Terms & Conditions – Fibre & 5G Broadband, effective for customer sign-ups between 3rd April 2024 and 30th October 2025.

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