Need faster internet? Let's fix it together! Here are quick steps to improve your Imagine 5G mobile broadband:
Restart the Router: Sometimes all it needs is a refresh! Press the power switch to turn off the router. Wait 10 seconds. Turn it back on and check your speeds again.
Find the best spot: Your router loves open spaces! Place it near a window and avoid walls, microwaves, or fridges. Keep it elevated - not on the floor.
Run a speedtest: Use speedtest.net to check your speed. Compare before & after moving the router. Speeds vary by time & location.
Factory Reset: If you are still not getting the speed you expect, try resetting. Find the reset pinhole at the back. Press & hold for 10 seconds using a pin. Wait for it to reboot.
Please note: you'll need to reconnect using the password on the sticker again.
By following these steps, you’ll ensure your router provides the best possible internet speed throughout your home or business.
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We’re trying to empower our customers to answer these questions without needing to talk with an agent, so we’d love to know if this helped?
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