Step 1: Check Your Confirmation Email
After placing your broadband order, you’ll receive a confirmation email from us. This will include details such as your account number and your package details.
Step 2: Look for Your DPD Tracking Information
Once your router has been dispatched, you’ll receive another email or SMS from DPD with your tracking number and a link to track your parcel in real-time.
Step 3: Track Your Parcel Online · Go to the DPD tracking website: here
· Enter your tracking number or parcel reference number.
· Click Track to see your parcel’s latest status and estimated delivery time.
For more help see:
What should I do if I'm not going to be at home when my router is due to be delivered?
We’re trying to empower our customers to answer these questions without needing to talk with an agent, so we’d love to know if this helped?
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