A broadband speed test usually shows three key results:
Download speed — how fast your broadband loads things like Netflix, YouTube, websites, apps and files.
Upload speed — how fast your broadband sends things, like video calls, photos, work files and cloud backups.
Ping or latency — how quickly your connection responds. Lower ping is better for online gaming, video calls and live streaming.
Your speed test result can change depending on your Wi-Fi signal, router location, device, and how many people are online at the same time.
We’re trying to empower our customers to answer these questions without needing to talk with an agent, so we’d love to know if this helped?
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