What happens after you order?

What happens after you order?

Placing your order is the easy bit. Here's what comes next.

You'll get a confirmation text
Once your order has been verified, we'll send a text to the mobile number on your account. This confirms that everything is in motion and no action is needed from you.

Then we'll confirm your installation date
A second text will follow with your installation date and arrival window. Our engineer will set everything up and test the service before they leave. You'll just need to make sure someone aged 18 or over is at home for the appointment.

Need to make a change?
If you need to update your details, rearrange your installation date, or have any questions about your order, please call our Service Delivery team on 01 437 3776. They manage your order from confirmation through to installation.

How can I reschedule my appointment?
No problem — simply call our Service Delivery team on 01 437 3776 and we'll arrange an alternative date that works for you. Please contact us as soon as possible so we can keep your installation on track.