What happens to my router if I cancel my order or service?

If you cancel your Imagine Fibre order before installation or end your broadband service after activation, you’ll need to return the router and all associated equipment.

Return Timeframe

• Order cancellation (before installation): Equipment must be returned within 14 calendar days of cancellation.
• Service cancellation (after activation):Equipment must be returned within 28 calendar days of cancellation.

What needs to be returned?

Please ensure you return the following items in full:

• Fibre router
• Power adapter
• All cables
• Any home plug extenders or accessories included with your order

How to Return

You can generate a free DPD return label and drop your package at any of their 600+ locations.
For full return instructions, see:
👉 How do I return my Fibre Router?

What happens if I don’t return the router?

If we do not receive your router and accessories within the required timeframe, a €75 non-return fee will be charged to your final bill. This covers the cost of the unreturned equipment.

Already returned your router or believe you've been charged in error?

If you’ve already returned your router or believe you’ve been charged in error, please contact us at routers@imagine.ie so we can investigate.

To ensure accurate processing, please include any tracking info or details about your return in your email.