If you cancel your Imagine Fibre order before installation or end your broadband service after activation, you’ll need to return the router and all associated equipment.
Return Timeframe
What needs to be returned?
Please ensure you return the following items in full:
How to Return
You can generate a free DPD return label and drop your package at any of their 600+ locations.
For full return instructions, see:
👉 How do I return my Fibre Router?
What happens if I don’t return the router?
If we do not receive your router and accessories within the required timeframe, a €75 non-return fee will be charged to your final bill. This covers the cost of the unreturned equipment.
Already returned your router or believe you've been charged in error?
If you’ve already returned your router or believe you’ve been charged in error, please contact us at routers@imagine.ie so we can investigate.
To ensure accurate processing, please include any tracking info or details about your return in your email.
We’re trying to empower our customers to answer these questions without needing to talk with an agent, so we’d love to know if this helped?