Welcome Rural WiFi Customers!

Welcome Rural WiFi Customers!

Your Broadband. Your Questions. Answered.

As Rural WiFi becomes part of Imagine Communications Group, we want to make this transition as smooth and transparent as possible.

Below you’ll find everything you need to know about what’s changing - and more importantly, what’s not.

🔄 What’s Happening?

Rural WiFi is now part of Imagine Communications Group. From 1st August, Imagine will begin managing customer service, billing, and support for all Rural WiFi customers.

✅ What’s Staying the Same?

• Your plan and contract: No changes unless we contact you directly. 
• Your price: Your current agreed rate remains unchanged. 
• Your service: You’ll continue using your existing service until further notice.

🧾 Billing & Account Management

• Will I get a new bill? Yes. From 1st August, your bill will come from Imagine. 
• Do I need to set up a new direct debit? No action is required unless you are contacted by the Imagine billing team. 

💬 Customer SupportFrom 1st August, please contact Imagine for all customer service queries.

• 📞 Call Us:  1800 938 430 
• 📧 Email: support@imagine.ie

📞 Useful numbers:

• Sales: 1800 938 480 
• Customer Support: 1800 938 430 
• Retention: 1800 938 517 
• Credit Control: 1800 938 514

🔌 Will My Service Be Changing:

Some areas may be affected by network upgrades or decommissioning. If this applies to you, you will receive direct communication with next steps and available upgrade options.

🎉 What’s Next?

We’re working on exciting new offers - including high-speed fibre and advanced mobile broadband solutions. You’ll be the first to know when these become available in your area.

📣 Questions?

If you don’t see your question answered here, reach out via live chat or phone and our team will be happy to help. Thank you for being a valued customer. We’re excited to continue bringing you better, faster broadband as part of Imagine.