Why is my usage so high?

There are many factors that can affect your usage such as high resolution streaming or large system updates or game downloads. Some of these downloads can be in the 100's of gigabytes.

Any device with a connection to the internet has to potential to use all your bandwidth.

We operate 'Off Peak' hours from 1am to 7am, so any downloads during this period aren't counted towards your monthly usage.

Some tips to reduce your usage:

• Use lower resolution when streaming
• Set your console or device to only download what is required
• Check your settings for downloading/uploading to cloud service's such as Onedrive, Google drive, Apple cloud etc
• Change settings to only download at off peak times (1am to 7am)

You can check your usage or buy add on data package on the My Imagine Portal

For more information on how to access the portal see:

How do I access my Imagine portal?