‘Network Upgrade’ or ‘Service Transition’

🔄 Why Is This Happening?
We’re upgrading our network to bring you the best possible broadband experience. That means we’re saying goodbye to older fixed wireless technology, which is no longer viable, and moving customers to faster, more reliable fibre and next-generation solutions.

For over 30 years, Imagine has been dedicated to delivering innovative connectivity across Ireland. Our Fixed Wireless Access (FWA) network brought high-speed broadband to thousands of rural homes and businesses when few other options existed.

Now, with Fibre Broadband becoming widely available through the National Broadband Plan—the largest telecoms project ever undertaken by the Irish State—we are embracing next-generation technologies to continue delivering the fastest, most reliable service possible.

That means we are phasing out older wireless technology and moving customers to faster, more reliable Fibre and 5G solutions.

⚠️ We know that with a change of this scale, things may not always go perfectly. While we’re working hard to make the transition smooth, there may be small bumps along the way. We truly appreciate your patience and understanding as we modernise our network to serve you better.

Talk to our team - Call 1800 938 005

📅 What does it mean for you?
If your service is on the network that’s being decommissioned:

• Your current broadband will need to be switched to a new solution.
• Don’t worry - we’ll guide you through the process step by step.
• In most cases, you’ll get a faster, more reliable connection at the same or even better value.

🔄 Your upgrade options

We’ll review the best solutions available at your address. Depending on your location, this could include:

• Imagine Fibre – ultra-fast, future-proof broadband.
•  5G Broadband – high-speed, flexible, and reliable.

👉 Our support for you

• You’ll hear from us directly if your service is affected.
• Our team will help you choose the right option for your home or business. 
• Installation is simple, with minimal disruption.
• We’re here to answer any questions — online, on the phone, or in person.

Talk to our team: Call 1800 938 005

Need Help?

Our team is here to support you throughout this process.

Call us on 1800 938 005 or visit our Support Page to get started.

💡Frequently Asked Questions (FAQs)

Q: Why are you shutting down the old network?

The older wireless technology is no longer reliable or sustainable. Fibre and next-generation broadband give you faster speeds, better reliability, and long-term value.

Q: Will my service stop working immediately?

No - we’ll contact you in advance before any changes happen. You’ll have time to review your options and upgrade before the old service is switched off.

Q: Will I have to pay more?

Not necessarily. In many cases, your monthly cost will stay the same - or even improve - for a faster, more reliable service.

Q: Do I need to buy new equipment?

Yes, but don’t worry - we’ll provide and install everything you need as part of your upgrade.

Q: What if fibre isn’t available at my address yet?

We’ll offer the best alternative available, such as 5G Broadband, so you can stay connected.

Q: Will there be downtime during installation?

Any downtime will be minimal. Our team will schedule your installation to make the transition as smooth as possible.

Q: What happens if I do nothing?

If you don’t upgrade, your current service will eventually stop working once the network is switched off. That’s why we encourage you to talk to us as soon as possible so we can help you stay connected.

🔄 The Decommissioning of Our Fixed Wireless Network

As part of our long-term commitment to improving broadband across Ireland, Imagine is retiring the Fixed Wireless Access (FWA) network.

🔄 Why Are We Decommissioning the FWA Network?

• Limited Speeds: Wireless signals from masts can be affected by distance, terrain, and weather.
• Growing Demand: Remote work, streaming, and smart home needs require more stable connections.
• National Broadband Plan (NBP): Fibre and 5G are now available across most of the country and offer superior scalability and reliability.

🔄 What Technologies Are Replacing It?

We’re transitioning customers to the following technologies based on availability:

• Fibre to the Home (FTTH) – Delivers a direct fibre optic line, supporting speeds up to 1Gbps.
• 5G Home Broadband – Uses our advanced wireless network, offering fibre-like speeds where fibre isn’t yet available.

🔄 What Happens Once You Confirm Your Upgrade?

• Fibre Customers - A technician will schedule a visit to install the fibre line and set up your new modem/router.
• 5G Customers - In most cases, this can be self-installed. We’ll send you the equipment with step-by-step instructions. Remote support is also available

💡 You won’t be billed for your new service until it’s fully activated.

Your old equipment (router/antenna) will be replaced. Once your new service is active:

• Your old service will be disconnected
• Billing will stop
• If equipment is to be returned, we’ll send clear instruction

🔄 Do I Need to Do Anything Technical?

No – we’ll take care of everything. You just need to:

• Schedule your install as soon as possible
• Be home on the day of the install