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PORTAL SUPPORT

Portal Support
Below you’ll find a helpful guide when using your My Imagine Customer Portal
Account Overview
Account Overview
Select the HOME button at the top of your portal.
Here you can see a summary of your account including billing information, data usage, phone usage, WIFI info, and family protection
Please note we have no access to your portal nor the ability to make changes.
invoices and balance
Invoices and Balance
Select the BILLING button at the top of your portal.  Bills can not be paid via the portal. There can be a 48-hour delay in updating any recently paid invoices.
family protection
Family Protection
Select FAMILY PROTECTION button at the top of your portal – You can; Add/Remove Family protection | Block types or specific websites | Report Websites | Please note family protection is an opt-in service and costs €2.99 per month.
block certain websites
Block certain websites
Select the FAMILY PROTECTION button at the top of your portal
You select BLOCK CATEGORIES to block certain types of websites
You select BLOCK URL to block a specific website(s)
Please note family protection is an opt-in service and costs €2.99 per month.
Change Wi-Fi name and password
Change Wi-Fi name and password
Select the CPE MANAGEMENT button at the top of your portal ,
Please do not name the two frequencies the same name or this may cause your WIFI connection to jump between the two.
homephone over smartphone
Use your home phone service from your mobile
Select the SMATPHONE button at the top of your portal.
Allows you to make and receive calls from your landline using a mobile app
Any calls outside of your package will be charged to your Imagine invoice
The app is provided by Zoiper, therefore should you have any technical queries regarding the app, you should contact Zoiper.
Use your home phone service from your mobile
Phone features
Select the VOICE FEATURES button at the top of your portal
Call barring, Call forwarding, Caller ID, Speed dial, and alarm call can all be activated or de-activated here.
portal security
Security
Select the SECURITY button at the top of your portal
You can enable further security or change passwords here.
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