Q. Why is WiFi slower than direct Ethernet connection?
A. WiFi has a short range and the WiFi signal strength can be blocked by walls, closed doors, large furniture and ceilings. The signal can also be weakened by competing signals from cordless phones, microwaves, WiFi speakers and also from your neighbours WiFi signal. We strongly recommend that any device that doesn’t move around in your home, such as Smart TV’s, games consoles and Internet TV boxes be connected directly to your router using an Ethernet cable.
Q. How do I connect my devices to the Wi-Fi?
A. On your device, go into settings and open the list of available Wi-Fi networks (normally pops up) on your device and look for the Wi-Fi name (SSID) that you were given when the LTE service was installed. Hit connect and you will be prompted for your password. Put in the password that you were given during your LTE installation.
Q. What time will my LTE Install Team turn up on the day
A. Either 9am to 1pm or 1pm to 5pm depending on the which time slot you chose. You will be reminded at around 8am on the morning of your appointment via SMS and email and your LTE Install Crew will also call you about 30 minutes before they arrive.
Q. Do you charge for excess data usage?
Q. Can I ask you to put the outdoor LTE antenna in a different place?
A. No – The antenna is positioned to achieve the best signal and service by the trained installers. This is their priority.
Q. Will the LTE Install Team run extra cabling inside my home?
A. No, they will not deliver cabling through alternative external walls, attics, roofs, Internal walls and floor boards. Neither will they run extra cabling or provide alternative cable runs to reposition your WiFi Router.
Q. Should I cancel my existing telecom provider before my LTE in installed?
A. No – You should wait until your LTE is successfully installed.
Q. What date is the monthly payment taken from my account?
A. Payment is due the 17th of every month. If the 17th falls on the weekend or a bank holiday your account will be debited the next working day.
Q. What is my data allowance per month?
A. 20Gb data per day.
Q. Is the LTE service contract based and if so, how long is the contract?
A. Yes, 18 months.
Q. Do you sell a broadband only service?