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Accounts and Billing Support

Below you’ll find some important questions and answers about your Account and Billing.
Yes, if we are unable to collect monies on the due date from your account, a charge of €8.76 ex VAT will be added to your account balance.
Failing to make a payment within the first 3 days following suspension will result in a charge €20.66 ex VAT on your next invoice which is added to your existing account balance.
If there is still a balance outstanding on your account after the 17th of the month our credit control department will contact you via text message, email and, or phone call and look to discuss your account. If we are unable to contact you, your services may be at risk of suspension and also incur extra charges.
Payment is due on the 17th of every month. If the 17th falls on the weekend or a bank holiday your account will be debited the next working day.