Imagine WiMax Super Fast Reliable Broadband.

WiMax isn’t just super fast broadband; you get a phone line for free too! If you have an existing phone number we can transfer it over to WiMax or we can give you a new number.

Setting up your phone is simple and this video goes through how you can get your WiMax Home Phone service up and running in no time.

The Simple Setup
Clever Features
Phone FAQs

WiMax is a 4th Generation technology and automatically comes with a free phone line, which means no line rental cost. Any normal house phone that you have already will work with WiMax and setting it up is simple.

When your WiMax 4G Hub is installed and you have at least 3 green lights on the front of the Hub, just plug your home phone cable into the back of the WiMax 4G Hub into port #1.
Then pick up the handset and you will have a dial tone as normal.

Whatever home phone number you have you can transfer over to WiMax. We can also give you a brand new phone number. Completely up to you. Most people transfer their number to loose their line rental cost.

Plus get all your local, national and UK calls for as little as €5 extra every month when you add it to your
broadband pack.

WiMax is more than just a phone line with no line rental cost. With our phone service, you can keep your own phone number or get a new one and you get advanced phone features for free.

These clever features can be edited through your online account, just sign in to your account by going to imagine.ie using the username and password we sent you into the log in box.

Below are some of these clever phone features.


	Auto Call Back If a numbers engaged, your phone will ring you back automatically & you'll be connected once the number is free.			Do Not Disturb Do not allow incoming calls. You can even allow certain callers to get through by giving them a PIN.
	Find Me Follow Me Have calls attempt to find you at multiple locations. First ring your home phone,then try you’re mobile, then your office or you can choose for all phones to ring at once.			Call Forwarding Automatically forward all calls, or only when you are busy or there is no answer. You can even selectively forward calls only from certain callers.
	Digital Voicemail Personalised Greetings, voicemail alerts and online voicemail.			Caller ID Displays the number of incoming call if your phone supports it.
	Call Barring Easily block outgoing and incoming calls based on call type or number.			Three Way Calling Speak to two other parties at the same time!
	Alarm Calls Set up alarm calls either once-off or recurring.			Call Transfer You can transfer a call to another number with ease.
	Call Waiting Get an alert when a second call comes through. Use the Call Hold feature to switch between these calls if you wish.			Caller ID Private Selectively set your own number to display or not when making a call.
	Redial & Recall Easily call back your last number dialled, or the last number that called you.

Q. How do I set up my Home Phone?

A. Already built in to your 4G Hub is a ready to use phone line. Simply plug a cordless (DECT) phone into the back of the hub and begin calling.

Q. I have a phone line connected to the wiring in my house?

A. If another provider’s telephone service has ever been connected to the wiring in your home, this has to be physically disconnected before you can plug in your 4G Hub. If this is not disconnected then you risk damaging the imagine WiMax 4G Hub and you will experience interference.

Q. Does the WiMax phone service come with a phone number?

A. Yes, and it's free. You'll be given the number as part of your set-up process.

Q. Do I cancel my existing phone service?

A. No, if you’re transferring your number to us, we will do this for you.

Q. If I want to keep my existing phone number, how long does it take to transfer to imagine?

A. If you have chosen to switch your existing phone number to imagine WiMax this process will take 10 days from the date you install the service. You will continue to receive your incoming calls on your existing phone service until this time. In the meantime, you can attach a phone to your WiMax 4G Hub to make outbound calls using a temporarily allocated phone number.

Q. Will my existing home phone work with imagine WiMax?

A. Yes, simply plug your phone into the phone port at the back of the WiMax 4G Hub and you can make calls
as usual.

Q. Will services such as Sky Multi-Room which rely on my phone line work with WiMax?

A. Most services will work with WiMax if the WiMax 4G Hub is connected to your internal wiring just as we describe in our Setup Guide. However, because each set-up is different, we can't guarantee that all services will work in all cases. If you have questions about this, please contact customer service on 1890 929 008.

Q. I have phones in several different rooms. Will they all work with WiMax?

A. In most cases they will if you connect your WiMax 4G Hub to your internal wiring like we show in your Setup Guide. However, we can't guarantee that it will work in every case because the wiring in your house is beyond
our control.

Q. Can I use my phone service if my alarm depends on my existing phone line?

A. Some monitored alarm systems or other monitoring devices or services that require a connection to a phone line may not be compatible with the WiMax Service. You should contact your provider to check compatibility before ordering the WiMax Service from us as compatibility is your responsibility

Q. Will my voicemail change?

A. Yes, you’ll need to customise your new WiMax voicemail service with your personalised greeting. Just dial 171 and enter your PIN.

Q. I have call waiting, call forwarding, or other special services such as barring for certain types of calls. Will these features work with WiMax?

A. Yes they will. You can set up these and other services yourself online at https://myaccount.imagine.ie/ Just log in with the username and password you were given during the activation process and click on Advanced Phone Features to customise your phone service.

Q. How do I make sure my number is in the phone book or directory inquiries, or is left out of them?

A. You can let our sales agent know where you would like your number published, or not, while you are signing up to WiMax. If you're already signed up and would like to change where your number is published, just call customer service on 1890 929 008 and we will contact the National Directory Database on your behalf.

Q. What are the call costs I can expect with my WiMax phone?

A. This partly depends on which call pack you have chosen. You can find a description of the different call packs and a list of our call costs here: http://www.imagine.ie/imagine_wimax_tariffs.html.

Q. What do I do if my phone service stops working?

A. First, make sure that all wiring is connected properly and nothing has been unplugged or come loose.

If you still cannot make a call, try plugging the phone directly into your WiMax 4G Hub to make sure the problem doesn't lie with your internal wiring. (If it does, you will need to call an electrician.)

If this does not fix the problem, and you have another telephone try plugging that into your WiMax 4G Hub. This will tell you if the problem lies with your phone.

If you still can't make a call or you don't have another phone, then please call customer service on 1890 929 008 and we will work to identify and solve the issue.

Q. I have transferred my phone number to WiMax and set everything up as advised but I'm getting noise /beeping on the line when I make calls. What is causing this?

A. This is because Eircom ceased all services to your physical phone line, but didn't disconnect it from the exchange. There is still some voltage coming into your internal wiring which causes the noise on the line.

This can be fixed by removing the cover plate from your main phone point and disconnecting the four wires that connect your internal wiring to the Eircom feed. We can't send out a technician to do this for you and take no responsibility for any unintended effects on your internal wiring so if you are not experienced with electrical wiring we strongly advise you to call an electrician or telecommunications engineer to do this.

Q. Can I change my mind after I am connected on WiMax?

A. You have seven days to change your mind after you place your order. If more than seven days has passed from the date you placed your order and you are connected with WiMax, then you are in your 12 month contract and would have to pay a cancellation fee of €101.65.

Q. Is there a contract and what happens if I cancel?

A. Yes, there is a 12 month contract and if you cancel during this time a cancellation fee of €100 applies.

Q. If I need to cancel my WiMax service, what do I do?

A. You should call customer service on 1890 929 008 or you can send us an email with all your account details to cancellations@imagine.ie.

Q. What do I do if I move house after I begin using WiMax?

A. If you have an indoor WiMax 4G Hub and your new house is within coverage, you can move your WiMax 4G Hub to your new house yourself. You will simply need to contact customer service so that we can update your address.

If you have an outdoor WiMax 4G Hub you will need to call customer service and we will organise an engineer team to move your WiMax equipment. You will have to pay €101.65 towards the cost of the engineer visit.

If your new house is not in coverage for WiMax we will try to provide you with an alternate service. However if this is not possible, and you are within your 12 month contract period, you will be charged a €101.65 cancellation fee.

Q. Can I get more information relating to the Terms and Conditions of the WiMax Service?

A. Yes, a full set of terms and conditions and acceptable usage policy are available on the Imagine website at
http://www.imagine.ie/imagine_wimax_acceptance_usage_policy.html
http://www.imagine.ie/imagine_wimax_terms_conditions.html

Q. Will WiMax work if there is a power outage?

A. The service depends on access to an electricity supply. In the event of a power failure we advise customers to use alternative arrangements such as a mobile phone in case of emergency.

Auto Call Back

Do Not Disturb

Find Me Follow Me

Call Forwarding

Digital Voicemail

Caller ID

Call Barring

Three Way Calling

Alarm Calls

Call Transfer

Call Waiting

Caller ID Private

Redial & Recall