WiMax broadband means super fast internet, free WiFi, unlimited usage*, imagine internet security+ and no line rental charge.
After you have plugged in your WiMax 4G Hub, connecting to the internet is easy. Follow the steps in this video to set up your WiMax broadband.
* Acceptable Usage Policy applies
+ Free for the first 2 months and €4 per month thereafter
Once your WiMax 4G Hub is plugged in and you have 3 or more lights on the front, you can then start connecting WiMax to your computer. This is simple.
- Plug one end of the Ethernet Cable in to the back of the WiMax 4G Hub and the other end of the cable into the Ethernet port on your computer/laptop.
- Next, open your usual web browser on your computer/laptop (e.g. Firefox, Internet Explorer) and you will be brought to the imagine set up page.
- Just enter the PIN number we sent you out and follow the simple steps on the screen to get set up.
WiMax broadband has a very simple set up. Once your Home Hub is connected to your computer all you need to do is open your internet browser 
. This will redirect you to our simple set up page.
This setup process will confirm your contact details your WiMax package and
we will also run your WiMax 4G Hub through a quality checker to make sure you get the best that WiMax has to offer.
WiFi is limited in coverage and can be unreliable, especially when used with multiple WiFi devices.
We cannot be responsible for your WiFi connection.
If you want extended WiFi coverage or looking to connect another device to WiMax, we recommend you use our Powerlinx (see ‘Better Gaming’ section).
Setting up your WiFi network couldn't be easier.
- First, connect your computer or laptop to the WiMax 4G Hub with an Ethernet cable.
- Then just open the internet.
- Type http://192.168.15.1:2000 into the address bar.
- You will be brought to the imagine WiMax set up wizard.
- First make sure the enable wifi box is ticked then you will need to enter the name you would like to call your wireless home network. This should be something that you will easily recognise.
- Type the network name in the WiFi Network Name (SSID) box.
- When you have done this, click apply and the screen will update.
- Next you need to set a password to protect your WiMax WiFi network. This is so nobody will be able to access your wifi network.
- To do this click on the Security tab on the left hand side of the menu.
- In the drop down menu beside Security Type choose WPA/WPA2. When you do, more options will appear.
- In the box marked Passphrase enter the password you would like to set for your WiMax WiFi network. This password needs to be more than 7 characters. Also, keep this password somewhere safe so you can give it to your family and friends.
- Once you have entered your passphase click 'Apply' and the screen will update in a couple of seconds.
- You have now set up your WiFi and can close down the screen. Finally unplug the Ethernet cable. Simple !
Simply right click the wireless icon on the bar at the bottom right of your screen. The exact icon will vary but should look something like this.
Then you will see the Wireless Network Connection window, select the network you have just set up and enter in your passphase. Make sure to save this network so you don't have to re-enter the password every time you log on.
Q. What speed can I expect on my WiMax broadband connection?
A. WiMax, like almost all home broadband services, is a shared service, and the speed is up to 1Mb, 3Mb, 7Mb and 10Mb. Your speeds will be lowest at very busy times, such as weekday evenings, and will be faster when fewer people are on-line.
Q. Do I get an email address with my WiMax broadband service?
A. We don't supply you with an email address, but if you need one there are many excellent free email services online such as www.gmail.com and www.hotmail.com.
Q. Do I cancel my existing broadband service?
A. If you are transferring your phone number to us, we can take care of this for you. If you are not transferring an existing home phone number to WiMax, you will need to contact your provider to cancel.
Q. Are there any download and upload limits associated with WiMax broadband?
A. No, you can pretty much download as much as you want, when you want. However, there is an Acceptable Usage Policy (AUP) to ensure a level playing field is maintained so that all WiMax customers receive the same great service.
Q. How can I tell what speed my broadband connection is working at?
A. You can measure your connection speed at any time by using our speed-test, which is available here: http://www.imagine.ie/speedtest.html and works with a simple click. It also records a snapshot of your connection at the time, with lots of information that our technical support agents can access to help identify if your connection is having problems.
Q. What do I do if my speeds are very low?
A. If you are getting extremely low speeds a lot of the time, especially if you are getting them at times that would not normally be busy, you should connect your computer directly to the WiMax 4G Hub and do the speed test on speedtest.imagine.ie.
If you are still getting very low speeds when your computer is plugged straight into the WiMax 4G Hub, you should call technical support on 1890 929 008.
If you are still getting very low speeds when your computer is plugged straight into the WiMax 4G Hub, you should call technical support on 1890 929 008.
Q. What do I do if I can't get an internet connection?
A. If the signal lights on your WiMax 4G Hub are blinking in sequence, try turning it off and on again. If they're still flashing like this two minutes after you turn it back on, you should call technical support on 1890 929 008.
If there are no lights on your WiMax 4G Hub, check that it is plugged in and turned on. If it is, and the lights are still all off, please call technical support on 1890 929 008.
If the lights are on and not flashing, check that everything is plugged in as shown on the Setup Guide, and that no connections have been accidentally unplugged or come loose, then plug your computer directly into the WiMax 4G Hub and see if you can connect to the internet.
If you get no connection and you have another computer available, try connecting that to the WiMax unit in case the problem lies with the computer.
If you still can't get on-line, then you should call technical support on 1890 929 008 while you are at your computer and we will work to identify and solve the issue.
If there are no lights on your WiMax 4G Hub, check that it is plugged in and turned on. If it is, and the lights are still all off, please call technical support on 1890 929 008.
If the lights are on and not flashing, check that everything is plugged in as shown on the Setup Guide, and that no connections have been accidentally unplugged or come loose, then plug your computer directly into the WiMax 4G Hub and see if you can connect to the internet.
If you get no connection and you have another computer available, try connecting that to the WiMax unit in case the problem lies with the computer.
If you still can't get on-line, then you should call technical support on 1890 929 008 while you are at your computer and we will work to identify and solve the issue.
Q. How do I setup my mobile broadband dongle?
A. The new dongles are quite easy to install. Plug in the dongle into the USB port, your computer will recognise the dongle and automatically run a Wizard Program. You then install the software, once installed the Connection Manager software loads and will connect to the imagine network. Once connected, you need to open a web browser (Internet Explorer or Firefox) and enter your WiMax PIN number. You are then connected to the internet!
Q. I am using a netbook which has no CD drive. How do I set up my mobile broadband dongle?
A. No problem, you can download the install software to a USB drive, then transfer it to your computer. 'Download'.
Q. Where will my mobile broadband work?
A. Your broadband will work near any of our transmitters. If you check our coverage map here http://www.imagine.ie/wimax_coverage.html you can see which counties have mobile WiMax transmittors, and we are increasing our coverage all the time. To check coverage for a specific area, please contact customer service on 1890 929 008. The connection speed you get will depend on how close you are to a transmittor and how much signal you are receiving at the time.
Q. Are there any download limits on the mobile broadband dongle?
A. Yes, the download limit per month is 15 Gigabyte.
Q. What is F-Secure?
A. F-Secure is our Imagine internet security software. It is software that tells you which sites are safe, which you should avoid and gives you full parental control of the sites that you can access. You can customise the security software to the way you access the internet and can be managed by logging on to the portal at imagine.ie. You can download the F-Secure Setup files here. 'Download'.
Q. Does F-Secure cost anything?
A. The first two months are free, and then there is a charge of €4 per month.
Q. Can I change my mind after I am connected on WiMax?
A. You have seven days to change your mind after you place your order. If more than seven days has passed from the date you placed your order and you are connected with WiMax, then you are in your 12 month contract and would have to pay a cancellation fee of €101.65.
Q. Is there a contract and what happens if I cancel?
A. Yes, there is a 12 month contract and if you cancel during this time a cancellation fee of €100 applies.
Q. If I need to cancel my WiMax service, what do I do?
A. You should call customer service on 1890 929 008 or you can send us an email with all your account details to cancellations@imagine.ie.
Q. What do I do if I move house after I begin using WiMax?
A. If you have an indoor WiMax 4G Hub and your new house is within coverage, you can move your WiMax 4G Hub to your new house yourself. You will simply need to contact customer service on 1890 929 008 so that we can update your address.
If you have an outdoor WiMax 4G Hub you will need to call customer service and we will organise an engineer team to move your WiMax equipment. You will have to pay €100 towards the cost of the engineer visit.
If your new house is not in coverage for WiMax we will try to provide you with an alternate service. However if this is not possible, and you are within your 12 month contract period, you will be charged a €100 cancellation fee.
If you have an outdoor WiMax 4G Hub you will need to call customer service and we will organise an engineer team to move your WiMax equipment. You will have to pay €100 towards the cost of the engineer visit.
If your new house is not in coverage for WiMax we will try to provide you with an alternate service. However if this is not possible, and you are within your 12 month contract period, you will be charged a €100 cancellation fee.
Q. Will WiMax work if there is a power outage?
A. The service depends on access to an electricity supply. In the event of a power failure we advise customers to use alternative arrangements such as a mobile phone in case of emergency.
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