Your first WiMax bill will look slightly different than the rest of your monthly WiMax bills because of some one off charges.
This section goes through your first bill and every bill you will get from us. If you haven't answered any of your billing questions here, please call us on
1890 929 008. We are open Monday to Friday from 9am to 8pm and 10am to 4pm on weekends.
You will receive your bill at the start of every month and your first WiMax Bill will include the costs below;
- A part month charge for the time you've already been connected.
- The cost of your WiMax package for one month in advance.
- Your WiMax activation fee of €50.83.
- €101.65 installation fee applies if your WiMax service is installed by one of our technicians.
- Previous Bill:
This shows you the amount of your last bill. If this is your first bill, this does not apply so don't worry about this section. - Charges in advance for Line Rental:
Your WiMax Home Phone and Broadband service comes with a free telephone line so you'll never see a charge in this section. - Charges for calls and call packs:
WiMax call packs are billed monthly in advance. On your first bill you will be charged for a month in advance plus the part month you've already been using WiMax. Calls made outside of a call pack are also included here. These calls are charged in arrears. - Charges for Broadband and Dial-up:
Your WiMax broadband pack is billed monthly in advance. On your first bill you will be charged for a month in advance plus the part month you've already been using WiMax. Your WiMax activation fee will also appear here on your first bill. - Charges for additional options:
Here you will see charges for additional services such as imagine Internet Security.
Full details of all charges will appear on the second page of your bill.
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To make things easier for you when it comes to paying your WiMax bill, we ask you for your bank account details or your credit card / laser card so you can pay by direct debit.
You will get your bill by post or email at the beginning of every month but the charges will not be taken out of your account until the 17th of the month.
Q. What is the cost of getting connected?
A. If we send you out an indoor hub by courier, there is an activation fee of €50.83 on our first bill. If we need to send engineers out to install your connection, there is also a fee of €101.65, which you will see on your first bill along with the activation fee.
Q. Who owns my WiMax equipment?
A. Imagine provides you with WiMax equipment free of charge, so the equipment is still owned by Imagine and you will have to return it if you cancel your service. If the WiMax hub is lost or damaged you will have to pay to €150 replace it, so make sure you treat it with care.
The exceptions to this are the mobile broadband dongle, and the Siemens cordless phone. You buy those from us and they become your property.
The exceptions to this are the mobile broadband dongle, and the Siemens cordless phone. You buy those from us and they become your property.
Q. Somebody else in my house would like to take over the WiMax service that is in my name. What do I do?
A. You will both need to talk to customer service to arrange this. The change will be treated as one account being cancelled and a new account being set up. This means that if you are within your twelve month contract you will have to pay your cancellation fee, and the new account will begin a new twelve-month contract.
Q. Does F-Secure cost anything?
A. The first two months are free, and then there is a charge of €4 per month.
Q. When will I be billed?
A. Your bill will be emailed or posted to you towards the beginning of the month. Your chosen payment method will be charged on the seventeenth of every month. Even though we request payment from your bank on the seventeenth, it might take your bank a few more days to process our request and remove the money from your account.
Q. How do I receive my bill?
A. We send your bill via email. It is important that you provide us with your correct email address. We can post you out a bill every month but we will charge you €1.27 every time. You can also view your billing history online at https://myaccount.imagine.ie/.
Q. How do I pay my WiMax bill?
A. You must provide us with details of a bank account, credit card or laser card to pay your monthly WiMax bill. We will keep those details on file and use that method of payment every month.
Q. What if I want to update or change my payment method?
A. You can change your payment method easily and quickly when you log in to your Imagine account on https://myaccount.imagine.ie/ If you have any problems with this, you can call customer service with the details of your new payment method and we'll change it for you.
Q. Is it possible to pay a large WiMax bill in instalments?
A. Unfortunately, to keep our billing system streamlined, we can only take full payments on your bills. If you have any questions about this, please call customer service.
Q. What happens if my payment fails in any given month?
A. We will charge you €10.16 for each failure - Something we don't want to do.
Q. What happens if my service is suspended for repeated failure to pay my bill?
A. We will reluctantly have to charge you €25.41 per reconnection.
Q. I am eligible for the Department of Family and Social Affairs telephone allowance. Can I still get this with imagine WiMax?
A. Of course, we will contact the DSFA to let them know that you have signed with us and every month they will pay your allowance directly into your bank or Credit Union account.
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