Whatever questions you may have, chances are we have it covered!
If not, just give our Customer Service team a call on
1890 929 008 and we'll be happy to help any way we can.
Q. Do I cancel my existing Phone service?
A. No, if you’re transferring your number to us, we will do this for you.
Q. Do I cancel my existing Broadband service?
A. No if you are transferring your number to us, we can take care of this for you.
Q. How long does it take for my number to transfer to Imagine?
A. It takes approximately 10 working days. We will contact you when this is complete.
Q. What's the easiest way to pay my bill?
A. We have a new automated service to allow you pay your bill over the phone. You will just need your account number (located on the top right corner of your bill) and the last 4 digits of any phone number we have on record for you. This service will also tell you your current balance. To use this service, dial 1890 929 395.
Q. Will my existing home phone work with Imagine WiMax?
A. Yes, simply plug your phone into the phone port at the back of the WiMax hub and you can make calls as usual.
Q. What happens if my service is suspended for repeated failure to pay my bill?
A. We will reluctantly have to charge you €25.41 per suspension/reconnection.
Q. Do I get a new phone number if I want one?
A. Yes, that’s no problem and it’s free!
Q. Can I use my phone service if my alarm depends on my existing phone line?
A. Some monitored alarm systems or other monitoring devices or services that require a connection to a phone line may not be compatible with the WiMax Service. You should contact your provider to check compatibility before ordering the WiMax Service from us as compatibility is your responsibility
Q. Is there a contract and what happens if I cancel?
A. Yes, there is a 12 month contract and if you cancel during this time a cancellation fee of €101.65 applies.
Q. Do I own the WiMax Hub or does it belong to Imagine?
A. The Hub is free to use while you use the service. If you cancel and don’t return it to us, you will be charged €150 on your bill.
Q. Will my voicemail change?
A. Yes, you’ll need to customise your new WiMax voicemail service with your personalised greeting. Just dial 171 and enter your PIN.
Q. I am eligible for the Department of Family and Social Affairs Telephone allowance, can I still get this with Imagine WiMax?
A. Of course, we will contact the DSFA to let them know that you have signed with us and every month they will pay your allowance directly into your bank or Credit Union account.
Q. Will WiMax work if there is a power outage?
A. The service depends on access to an electricity supply. In the event of a power failure we advise customers to use alternative arrangements such as a mobile phone in case of emergency.
Q. Are there any download and upload limits associated with WiMax Broadband?
A. No, you can pretty much download as much as you want, when you want. However, there is an
Acceptable Usage Policy (AUP) to ensure a level playing field is maintained so that all WiMax customers receive the same great service.
Q. Are there any download limits on the Mobile Broadband Dongle?
A. Yes, the Download limit per month is 15 Gigabyte.
Q. How do I receive my bill?
A.We send your bill via email. It is important that you provide us with your correct email address. We can post you out a bill every month but we will charge you €1.27 every time. Click
here to see the charges on your bill explained.
Q. What happens if my payment fails in any given month?
A. We will charge you €10.16 for each failure - Something we don’t want to do.
Q. What happens if my service is suspended for repeated failure to pay my bill?
A. We will reluctantly have to charge you €25.41 per reconnection.
Q. Can I get more information relating to the Terms and Conditions of the WiMax Service?
A. Yes, a full set of terms and conditions,
AUP’s are available at imagine.ie
Advanced Phone
